1. Return Eligibility
Products may be eligible for return if:
The item received is damaged during shipping
The wrong item was shipped
The product arrives defective
The item remains unused, unopened, and in original condition
All return requests must be reviewed and approved by our support team before products are sent back.
2. Return Time Limit
Customers must request a return within 14 days of receiving the order.
Requests submitted after the return window may not be accepted unless covered under an approved manufacturer warranty or verified shipping issue.
3. Product Condition Requirements
To qualify for a return or refund, products must meet the following conditions:
Unused and uninstalled
In original packaging
Free from physical damage caused after delivery
Complete with all included accessories, manuals, and parts
In resellable condition
Industrials Parts reserves the right to inspect returned items before approving refunds or replacements.
4. Non-Returnable Items
The following items are generally non-returnable and non-refundable:
Opened electrical or electronic components
Installed or used industrial parts
Custom-made or special-order products
Bulk procurement items sourced specifically for the customer
Products damaged due to improper handling or installation
Clearance, discontinued, or final-sale items
Because many industrial automation and electrical products are sensitive components, opened or installed items cannot usually be resold or returned to suppliers.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Customers should provide: order number, product photos, packaging photos, and a description of the issue.
Once reviewed, our support team will determine whether the item qualifies for replacement, refund, warranty assistance, or return authorization.
Do not dispose of damaged products or packaging until the claim review process is completed.
6. Refund Process
Approved refunds will be issued to the original payment method used during purchase.
Refunds are processed after the returned item is received, the product inspection is completed, and return eligibility is confirmed.
Refund processing times may vary depending on payment providers and financial institutions.
Shipping charges are generally non-refundable unless the return is caused by our shipping error or verified defective product issue.
7. Replacement Policy
Eligible products may qualify for replacement instead of refund when the wrong item was shipped, the product arrived damaged, or the product is confirmed defective upon arrival.
Replacement availability depends on current inventory and supplier stock availability.
If a replacement item is unavailable, an approved refund may be issued instead.
8. Warranty Claims
Warranty coverage differs from refund eligibility.
Certain industrial products may include manufacturer warranty coverage for defects or operational failures after installation or use.
Warranty claims may require manufacturer review, technical inspection, product testing, or serial number verification.
Warranty processing times vary depending on the manufacturer and product category.
Normal wear, misuse, incorrect installation, or unauthorized modifications are not covered under warranty claims.
9. Return Shipping Responsibility
Customers are responsible for return shipping costs unless the wrong item was shipped by Industrials Parts, the product arrived damaged due to shipping, or the item is verified defective upon arrival.
Approved returns should be securely packaged to prevent damage during transit.
Industrials Parts is not responsible for returns lost or damaged during return shipping.
10. How to Start a Return
To request a return, replacement, or warranty review, please contact our support team with your order details.
Website: industrialsparts.net
Email: support@industrialsparts.net
Phone: +1 (332) 334-1957
Please include your order number and a detailed explanation of the issue when contacting support.
11. Policy Updates
Industrials Parts reserves the right to update or modify this Refund Policy at any time without prior notice. Updated policies become effective immediately upon publication on our website.